Legal

Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: March 1, 2026

1. Information We Collect

Personal Information: When you register for an account, we collect your name, email address, phone number (optional), institution/organization name, and professional role.
Usage Data: We automatically collect information about how you interact with the Platform, including pages visited, study materials accessed, test scores, time spent on tests, and features used.
Device Information: We collect device type, browser type, operating system, IP address, and general location data (city/state level) for analytics and security purposes.
Payment Information: For paid subscriptions, payment details are processed securely by our third-party payment partner (Cashfree Payments). We do not store your full credit/debit card numbers on our servers.

2. How We Use Your Information

To provide, maintain, and improve the Platform and its features.
To personalize your learning experience with study recommendations and performance analytics.
To process transactions and send related information such as purchase confirmations and invoices.
To send platform updates, announcements about new content, exam reminders, and promotional communications (you may opt out at any time).
To monitor and analyze usage trends to improve content quality and user experience.
To detect, prevent, and address technical issues and security threats.

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties.
We may share anonymized, aggregated data with partners for research and analytics purposes.
We may share information with service providers who assist us in operating the Platform (hosting, email services, analytics), subject to confidentiality agreements.
We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, the safety of users, or the public.

4. Data Storage and Security

Your data is stored on secure servers with industry-standard encryption (AES-256 for data at rest, TLS 1.3 for data in transit).
We implement access controls, regular security audits, and monitoring to protect against unauthorized access.
While we take reasonable measures to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.
User data is primarily stored on servers located in India in compliance with applicable data localization requirements.

5. Cookies and Tracking

We use essential cookies to maintain your session and authentication state.
We use analytics cookies (Google Analytics) to understand how users interact with the Platform. These collect anonymized usage data.
We use preference cookies to remember your settings such as theme preference and study progress.
You can control cookie settings through your browser. Disabling essential cookies may affect Platform functionality.

6. Your Rights

Access: You can request a copy of the personal data we hold about you.
Correction: You can update or correct your personal information through your Profile settings or by contacting us.
Deletion: You can request deletion of your account and associated data. Some data may be retained as required by law or for legitimate operational purposes.
Data Portability: You can request your test history and study progress data in a machine-readable format.
Opt-out: You can unsubscribe from promotional communications at any time via email preferences or by contacting us.

7. Children's Privacy

Medical Physics is intended for use by medical physics professionals and students who are typically 18 years or older.
We do not knowingly collect personal information from children under 18. If we become aware that we have collected data from a child under 18, we will take steps to delete such information promptly.

8. Third-Party Links

The Platform may contain links to external websites such as AERB, IAEA, and other regulatory bodies. We are not responsible for the privacy practices or content of these third-party websites.
We encourage you to review the privacy policies of any external website you visit through links on our Platform.

9. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services.
Test history and performance data is retained for the lifetime of your account to support long-term progress tracking.
After account deletion, we may retain certain data in anonymized form for analytics and platform improvement purposes.
Payment records are retained for 7 years as required by Indian tax regulations.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.
For significant changes, we will notify you via email or a prominent notice on the Platform.
Your continued use of the Platform after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@medicalphysicshelpdesk.com or through our Contact page.
Grievance Officer: Reachable at info@medicalphysicshelpdesk.com for any privacy-related complaints under the Information Technology Act, 2000.

Website Ownership & Contact

Medical Physics Help Desk is owned and provided by Raviraj Shankarbhai Patel. The website and technical operations are managed by Sachin Sudhirbhai Patel, who is an authorized representative. Payments are processed through the authorized Cashfree merchant account of Sachin Sudhirbhai Patel.

Support email: info@medicalphysicshelpdesk.com
Phone: +91 84603 99989
Refund requests: info@medicalphysicshelpdesk.com

Have questions about your privacy? Contact us or email info@medicalphysicshelpdesk.com